ORS Partners

  • Customer Service Representative

    Job Locations US-PA-Newtown
    Posted Date 2 weeks ago(8/8/2018 11:46 AM)
    ID
    2018-5761
    # of Openings
    1
    Category
    Marketing / Advertising / SEO
  • Overview

    Launched in 2007, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services™. These systems offer a unique combination of technology-linking RFID tags and sensors with displays which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently locates millions of patients, staff, visitors and assets in healthcare facilities all over the world. CenTrak systems enable critical solutions including Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient, staff and New Baby protection, Temperature Monitoring, and Hand-Hygiene Compliance/Infection Control. The company is best known for its Second-Generation Infrared (Gen2IR™) technology which delivers Clinical Grade Locating, a requirement for workflow and other key healthcare automation opportunities.

    Responsibilities

    CenTrak is seeking a Customer Service Representative to join our Marketing/Sales Support Team in Newtown, PA. This is not a call-center environment.

     

    • The primary function of this position is to receive and manage inbound phone inquiries from our important customer base.
    • During periods when inbound call volume is low, the Customer Relationship Coordinator is expected to make outbound calls to current customers to ensure CenTrak’s service exceeded expectations
    • Occasionally this individual will be requested to contact prospective customers to schedule and coordinate meetings for sales team members.

    Qualifications

    • Bachelor’s degree preferred or Associates Degree at 2-year College
    • 2-4 years of experience with customer support / sales / retail sales
    • Able to interpret and disseminate information.
    • Able to prepare basic reports and use of the appropriate mode of communication.
    • Computer literate.
    • Comfortable with technology and the use of standard office programs and networks.
    • Customer / Client service orientation. Driven to meet or exceed consumer expectations.
    • Able to work in a fast-paced environment and adapt to changing priorities
    • Understand our business and quickly learn internal jargon.
    • Superb interpersonal communication skills
    • Strong computer skills, including Microsoft Office programs
    • Listening, decision making acumen, problem solver
    • Excellent interpersonal and phone skills
    • Takes responsibility
    • Strong organizational skills
    • Attention to detail 

     

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