ORS Partners

  • Clinical Educator - Hand Hygiene Compliance

    Job Locations US
    Posted Date 3 months ago(9/7/2018 11:37 AM)
    # of Openings
    Healthcare / Clinical
  • Overview

    We are a fast-paced, high-growth company that operates in an entrepreneurial and start-up like environment! If you enjoy moving quickly and having a significant impact on a company’s growth and people – this is the opportunity for you! Launched in 2007, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. We strive to ensure the right technology is available at the right time to save lives and manage healthcare costs. Our culture is fueled by innovation. CenTrak has been recognized in Deloitte’s Tech Fast 500 for three consecutive years as one of the fastest growing tech companies and the top Real Time Location Systems (RTLS) provider in North America, leading the industry with the most enterprise-wide installations. CenTrak can be found in over 900 healthcare installations worldwide including 30+ of Becker’s Top 100 Greatest Hospitals in America.


    CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services™. These systems offer a unique combination of technology-linking RFID tags and sensors with displays which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently locates millions of patients, staff, visitors and assets in healthcare facilities all over the world. CenTrak systems enable critical solutions including Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient, staff and New Baby protection, Temperature Monitoring, and Hand-Hygiene Compliance/Infection Control. The company is best known for its Second-Generation Infrared (Gen2IR™) technology which delivers Clinical Grade Locating, a requirement for workflow and other key healthcare automation opportunities.


    CenTrak is a subsidiary of Halma plc (“Group”). Halma PLC is listed on the London Stock Exchange and is a market leader in products that protect life and improve the quality of life, with a current market capitalization of approximately $5 Billion. The group has nearly 50 businesses operating through two sectors (Medical & Environmental) in more than 20 countries and major operations in Europe, North and South America and Asia, supplying customers in 160 countries and employing more than 5,800 people worldwide.


    The Clinical Educator role is multidisciplinary in nature and travel to customers’ premises is often required. This individual will be responsible for the delivery of effective training and implementation support services for our Hand Hygiene Compliance (HHC) and Security Solutions lines of products to both internal staff and external partners. In addition, the Clinical Educator will assist in the creation and documentation of product training materials. Excellent understanding of hardware functionality is a must. He / she will work to drive a high-level of partner/ customer training satisfaction. Duties also include identifying appropriate product improvements to optimize customer satisfaction.


    • Training Delivery
      • Conduct onsite, instructor-led workshops to identify workflow and maximize product functionality
      • Conduct onsite, instructor-led classes to train channel partners and end-user staff on our products
      • Conduct webinar-based classes
      • Deliver training-related go-live support
      • Deliver training-related field support (shadows, audits, etc.)
      • Deliver cross-departmental field support (as needed)
      • Assist with management of training schedule
      • Assist with creation of training-related documentation
      • Define optimization opportunities; prepare recommendations and alternatives
      • Adhere to internal technology use requirements
      • Identify and assist in establishing processes to streamline training delivery
      • Identify opportunities for new training product offerings
      • Instruct hospital staff on system functionality, including hardware, software and tag management (application, removal, cleaning)
      • Provide Clinical Consultation services for Sales tea
    • Technical Delivery

      • Provide multi-level support for Partner Channel
      • Redesign existing workflows to implement the software efficiently and ensure adoption of the RTLS system in a standard manner
    • Ensure and Monitor Customer Satisfaction
      • Present yourself professionally to customers and internal staff
      • Identify problem and solution implementation at the partner / customer level
      • Initiate and manage ongoing communications with team members at all levels
      • Assist in the establishment, understanding and delivery of customers’ expectations
      • Report out and track customer satisfaction and implement appropriate actions to drive customer satisfaction improvements


    • Bachelor’s Degree in Nursing (RN required) with a clinical focus
    • Ability to travel 50%-75% overnight to customers’ premises
    • 5+ years experience in the Healthcare industry required
    • Must demonstrate ability to understand our business, marketing materials and business jargon, the unique point of difference and our products / services
    • Must possess excellent analytical and interpersonal communication and training skills
    • Must have previous customer service experience and exhibit a customer-centric attitude
    • Superb support of our customers – no compromises!
    • Highly proficient computer skills, e.g. Microsoft Office, email management, etc.
    • Must demonstrate leadership qualities
    • Proven qualifications in Customer Relationship/Satisfaction, Integrity, Continuous Improvement, Action taking / Results, Communication Skills and working as part of a team.


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