ORS Partners

  • Client Support Coordinator

    Job Locations US-PA-Newtown
    Posted Date 4 weeks ago(5/25/2018 10:25 AM)
    ID
    2018-5509
    # of Openings
    1
    Category
    Account Management / Customer Success
  • Overview

    Launched in 2007, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services™. These systems offer a unique combination of technology-linking RFID tags and sensors with displays which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently locates millions of patients, staff, visitors and assets in healthcare facilities all over the world. CenTrak systems enable critical solutions including Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient, staff and New Baby protection, Temperature Monitoring, and Hand-Hygiene Compliance/Infection Control. The company is best known for its Second-Generation Infrared (Gen2IR™) technology which delivers Clinical Grade Locating, a requirement for workflow and other key healthcare automation opportunities.

     

    Responsibilities

    CenTrak is seeking a Client Support Coordinator, responsible for supporting the Customer Support Team. The Client Support Representative will be responsible for assisting our clients with technical questions related to hardware. This role also requires client-facing activities such as answering calls, responding to emails, communicating with clients about their open cases, and facilitating support ‘Hand-off’ calls with new clients during the GoLIVE Phase of a project. Additional responsibilities also include providing content and access for the client portal, writing supporting documentation (both internal and client-facing), as well as resolving support cases quickly.

     

    • Answering support emails

    • Answering support calls

    • Routing calls appropriately depending on the support

    • Interfacing with Field Service Engineers and Technical Engineers as needed

    • Client-facing conference calls as directed by supervisor

    • Troubleshooting support issues and escalation as needed

    • Learn all products and services of CenTrak’s current product offerings

    • Work with the technical team to troubleshoot as needed

    • Supporting tickets in regards to all CenTrak product lines

    • Work on technical work as assigned

    • Other duties as assigned

     

    Qualifications

    •  Associate’s or Bachelor’s Degree Required
    • 2-5 years of experience within a technical background preferred
    • 0-3 years of experience in project coordination
    • Proficient working with MS Office Suite
    • Proven ability to quickly learn new technologies.
    • Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced environment
    • Self-starter with a strong sense of ownership, assertive follow-through, and orientation towards results
    • Ability to handle multiple tasks
    • Excellent written and verbal communication skills
    • Strong organizational skills
    • Experienced working in a team environment
    • Proven ability to quickly learn new technologies. Proven track record for solid and rapid decision making.
    • Listening, creative thinker, decision making acumen, problem solver, takes responsibility, demonstrates personal integrity & honesty. Exceptional written and verbal communication skills are essential. Decision making skills based on research and/or collaborative input.
    • Able to interpret and disseminate information. Able to prepare basic reports and use of the appropriate mode of communication. Comfortable with technology and the use of standard office programs and networks. Driven to meet or exceed consumer expectations. 

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.