ORS Partners

  • Product Support Associate

    Job Locations US-PA-Newtown
    Posted Date 1 week ago(3/15/2019 8:12 AM)
    # of Openings
    Manufacturing / Warehouse / Trades
  • Overview

    We are a fast-paced, high-growth company that operates in an entrepreneurial and start-up like environment! If you enjoy moving quickly and having a significant impact on a company’s growth and people – this is the opportunity for you! Launched in 2007, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. We strive to ensure the right technology is available at the right time to save lives and manage healthcare costs. Our culture is fueled by innovation. CenTrak has been recognized in Deloitte’s Tech Fast 500 for three consecutive years as one of the fastest growing tech companies and the top Real Time Location Systems (RTLS) provider in North America, leading the industry with the most enterprise-wide installations. CenTrak can be found in over 900 healthcare installations worldwide including 30+ of Becker’s Top 100 Greatest Hospitals in America.


    CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services™. These systems offer a unique combination of technology-linking RFID tags and sensors with displays which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently locates millions of patients, staff, visitors and assets in healthcare facilities all over the world. CenTrak systems enable critical solutions including Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient, staff and New Baby protection, Temperature Monitoring, and Hand-Hygiene Compliance/Infection Control. The company is best known for its Second-Generation Infrared (Gen2IR™) technology which delivers Clinical Grade Locating, a requirement for workflow and other key healthcare automation opportunities.


    CenTrak is a subsidiary of Halma plc (“Group”). Halma PLC is listed on the London Stock Exchange and is a market leader in products that protect life and improve the quality of life, with a current market capitalization of approximately $5 Billion. The group has nearly 50 businesses operating through two sectors (Medical & Environmental) in more than 20 countries and major operations in Europe, North and South America and Asia, supplying customers in 160 countries and employing more than 5,800 people worldwide.


    We are seeking a Product Support Associate to join our Fulfillment Services Team of approximately 15 Product Support Associates – become a critical part of the company’s success! The successful candidate will be responsible for calibrating, certifying, preparing and packaging/shipping CenTrak’s high-tech and electronic hardware. Our systems are complex on both the hardware and software side; issues can arise at any point within the manufacturing process. The quality of the products to support project implementations is held to the highest of standards as CenTrak’s infrastructure is running processes in top healthcare institutions. The candidate will work to ensure that all upgrades meet the Fulfillment Services Team's satisfaction. Product Support Associates must be meticulous, diligent and regimented, and demonstrate the ability to deliver consistent and thorough work. Must be available to work Monday-Friday from 8:30 am- 5:30 pm, with overtime as necessary. This position reports directly to the Supervisor, Fulfillment Services.


    • Calibrate and certify Environmental Monitoring products
    • Responsible for monitoring and reporting quality or functionality issues to the Fulfillment and Engineering teams
    • Follow SOPs and produce thorough and consistent documentation
    • Analyze data and report results
    • General shipping and receiving tasks
    • Perform all other related duties as assigned by the Director, Fulfillment Services


    • Associate's degree in electronics is preferred
    • Ability to work with a variety of hardware and software
    • Strong organization skills and the ability to handle multiple tasks at once
    • Physical ability to lift, shift and carry up to 40 pounds as required
    • Physical ability to stand and walk throughout the work day
    • Ability to analyze and logically troubleshoot defective products
    • Must be highly detail-oriented
    • Ability to work independently once trained
    • Superior organizational skills
    • Ability to understand the technical details of the product


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