ORS Partners

  • Product Support Associate

    Job Locations US-PA-Newtown
    Posted Date 2 weeks ago(2 weeks ago)
    # of Openings
    Manufacturing / Warehouse / Trades
  • Overview

    We are a fast-paced, high-growth company that operates in an entrepreneurial and start-up like environment! If you enjoy moving quickly and having a significant impact on a company’s growth and people – this is the opportunity for you! Launched in 2007, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. We strive to ensure the right technology is available at the right time to save lives and manage healthcare costs. Our culture is fueled by innovation. CenTrak has been recognized in Deloitte’s Tech Fast 500 for three consecutive years as one of the fastest growing tech companies and the top Real Time Location Systems (RTLS) provider in North America, leading the industry with the most enterprise-wide installations. CenTrak can be found in over 900 healthcare installations worldwide including 30+ of Becker’s Top 100 Greatest Hospitals in America.


    CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services™. These systems offer a unique combination of technology-linking RFID tags and sensors with displays which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently locates millions of patients, staff, visitors and assets in healthcare facilities all over the world. CenTrak systems enable critical solutions including Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient, staff and New Baby protection, Temperature Monitoring, and Hand-Hygiene Compliance/Infection Control. The company is best known for its Second-Generation Infrared (Gen2IR™) technology which delivers Clinical Grade Locating, a requirement for workflow and other key healthcare automation opportunities.


    CenTrak is a subsidiary of Halma plc (“Group”). Halma PLC is listed on the London Stock Exchange and is a market leader in products that protect life and improve the quality of life, with a current market capitalization of approximately $5 Billion. The group has nearly 50 businesses operating through two sectors (Medical & Environmental) in more than 20 countries and major operations in Europe, North and South America and Asia, supplying customers in 160 countries and employing more than 5,800 people worldwide.


    We are seeking an individual to join our Fulfillment Services Team as a Product Support Associate. This person will be responsible for upgrading, calibrating, certifying CenTrak's hardware. The candidate will work to ensure that all upgrades meet the Fulfillment Services Team's satisfaction. The ideal candidate will be meticulous, diligent and regimented, and demonstrate the ability to deliver consistent and thorough work. The Product Support Associate will report to the Supervisor of Fulfillment Services in our Newtown, PA location. 


    • Calibrate and Certify of Environmental Monitoring products
    • Upgrading and updating firmware of CenTrak products.
    • Assisting with preparing
    • Ensure product shipments adhere to quality assurance guidelines.
    • Responsible for monitoring and reporting quality or functionality issues to the fulfillment and engineering team.
    • Follow SOPs and produce thorough and consistent documentation
    • Analyze data and report results.
    • Perform all other related duties as assigned by the Manager of Fulfillment Services.
    • General shipping and receiving tasks



    • Associate's Degree in electronics.
    • Experience with electronic FW upgrade or calibration and certification of electronic devices.
    • Ability to work with a variety of hardware and software
    • Strong organization skills and the ability to handle multiple tasks at once
    • Demonstrate basic knowledge of computers and the Microsoft Office suite.
    • Physical ability to life, shift, and carry up to 40 pounds as required.
    • Physical ability to stand and walk throughout the work day.
    • Ability to analyze and logically troubleshoot defective product.
    • Must be highly detail oriented.
    • Ability to work independently once trained.
    • Superior organizational skills.
    • Ability to understand the technical details of the product.
    • RF knowledge is preferred
    • Experience with RFID products is preferred
    • Must be available to work Monday-Friday from 8:30 am- 5:30 pm, with overtime as necessary.  
    • All offers will be contingent on successful completion of a drug screen and background check




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