ORS Partners

  • Clinical Educator

    Job Locations US
    Posted Date 2 months ago(4/10/2018 11:28 AM)
    ID
    2018-5335
    # of Openings
    1
    Category
    Architecture and Engineering (non-IT)
  • Overview

    Launched in 2007, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services™. These systems offer a unique combination of technology-linking RFID tags and sensors with displays which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently locates millions of patients, staff, visitors and assets in healthcare facilities all over the world. CenTrak systems enable critical solutions including Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient, staff and New Baby protection, Temperature Monitoring, and Hand-Hygiene Compliance/Infection Control. The company is best known for its Second-Generation Infrared (Gen2IR™) technology which delivers Clinical Grade Locating, a requirement for workflow and other key healthcare automation opportunities.

    Responsibilities

    The Clinical Educator role is multidisciplinary in nature and travel to customers’ premises is often required. This individual will be responsible for the delivery of effective training and implementation support services for our Hand Hygiene Compliance (HHC) and Security Solutions lines of products to both internal staff and external partners. In addition, the Clinical Educator will assist in the creation and documentation of product training materials. Excellent understanding of hardware functionality is a must. He / she will work to drive a high-level of partner/ customer training satisfaction. Duties also include identifying appropriate product improvements to optimize customer satisfaction.

     

    • Training Delivery
      • Conduct onsite, instructor-led workshops to identify workflow and maximize product functionality
      • Conduct onsite, instructor-led classes to train channel partners and end-user staff on our products
      • Conduct webinar-based classes
      • Deliver training-related go-live support
      • Deliver training-related field support (shadows, audits, etc.)
      • Deliver cross-departmental field support (as needed)
      • Assist with management of training schedule
      • Assist with creation of training-related documentation
      • Define optimization opportunities; prepare recommendations and alternatives
      • Adhere to internal technology use requirements
      • Identify and assist in establishing processes to streamline training delivery
      • Identify opportunities for new training product offerings
      • Instruct hospital staff on system functionality, including hardware, software and tag management (application, removal, cleaning)
      • Provide Clinical Consultation services for Sales tea
    • Technical Delivery

      • Provide multi-level support for Partner Channel
      • Redesign existing workflows to implement the software efficiently and ensure adoption of the RTLS system in a standard manner
    • Ensure and Monitor Customer Satisfaction
      • Present yourself professionally to customers and internal staff
      • Identify problem and solution implementation at the partner / customer level
      • Initiate and manage ongoing communications with team members at all levels
      • Assist in the establishment, understanding and delivery of customers’ expectations
      • Report out and track customer satisfaction and implement appropriate actions to drive customer satisfaction improvements

    Qualifications

    • Bachelor’s Degree in Nursing (RN required) with a clinical focus
    • Ability to travel 50%-75% overnight to customers’ premises
    • 5+ years experience in the Healthcare industry required
    • Must demonstrate ability to understand our business, marketing materials and business jargon, the unique point of difference and our products / services
    • Must possess excellent analytical and interpersonal communication and training skills
    • Must have previous customer service experience and exhibit a customer-centric attitude
    • Superb support of our customers – no compromises!
    • Highly proficient computer skills, e.g. Microsoft Office, email management, etc.
    • Must demonstrate leadership qualities
    • Proven qualifications in Customer Relationship/Satisfaction, Integrity, Continuous Improvement, Action taking / Results, Communication Skills and working as part of a team.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.