Launched in 2007, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services™. These systems offer a unique combination of technology-linking RFID tags and sensors with displays which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently locates millions of patients, staff, visitors and assets in healthcare facilities all over the world. CenTrak systems enable critical solutions including Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient, staff and New Baby protection, Temperature Monitoring, and Hand-Hygiene Compliance/Infection Control. The company is best known for its Second-Generation Infrared (Gen2IR™) technology which delivers Clinical Grade Locating, a requirement for workflow and other key healthcare automation opportunities.
The position is multidisciplinary in nature and travel (~50%) to customers’ premises is often required. As a member of the installation team, you will provide software and hardware support to our customers via email, telephone and onsite visits. Excellent understanding of hardware functionality is a must. The candidate must also demonstrate strong experience in troubleshooting hardware and software problems and ensure that customer requests are followed up on in a timely and in a professional manner. Lastly, the candidate will be managing a group of Implementation Engineers and scheduling their assignments along with following up on daily activities. The position reports to the Director of Field Service Engineering.