ORS Partners

  • Implementation Engineer Manager

    Job Locations US
    Posted Date 1 month ago(9/20/2018 11:51 AM)
    ID
    2018-5291
    # of Openings
    1
    Category
    Architecture and Engineering (non-IT)
  • Overview

    We are a fast-paced, high-growth company that operates in an entrepreneurial and start-up like environment! If you enjoy moving quickly and having a significant impact on a company’s growth and people – this is the opportunity for you! Launched in 2007, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. We strive to ensure the right technology is available at the right time to save lives and manage healthcare costs. Our culture is fueled by innovation. CenTrak has been recognized in Deloitte’s Tech Fast 500 for three consecutive years as one of the fastest growing tech companies and the top Real Time Location Systems (RTLS) provider in North America, leading the industry with the most enterprise-wide installations. CenTrak can be found in over 900 healthcare installations worldwide including 30+ of Becker’s Top 100 Greatest Hospitals in America.

     

    CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services™. These systems offer a unique combination of technology-linking RFID tags and sensors with displays which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently locates millions of patients, staff, visitors and assets in healthcare facilities all over the world. CenTrak systems enable critical solutions including Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient, staff and New Baby protection, Temperature Monitoring, and Hand-Hygiene Compliance/Infection Control. The company is best known for its Second-Generation Infrared (Gen2IR™) technology which delivers Clinical Grade Locating, a requirement for workflow and other key healthcare automation opportunities.

     

    CenTrak is a subsidiary of Halma plc (“Group”). Halma PLC is listed on the London Stock Exchange and is a market leader in products that protect life and improve the quality of life, with a current market capitalization of approximately $5 Billion. The group has nearly 50 businesses operating through two sectors (Medical & Environmental) in more than 20 countries and major operations in Europe, North and South America and Asia, supplying customers in 160 countries and employing more than 5,800 people worldwide.

     

     

    Responsibilities

    The CenTrak team is scaling up in number, project engagement as well as types of services being offered. Based on this new growth, CenTrak is seeking an experienced Implementation Engineer Manager to join the installation team and provide software and hardware support to our customers via email, telephone and onsite visits. This role will also work jointly with the Director of Field Service Engineering to help manage the team.

    The successful candidate will have an excellent understanding of hardware functionality and some software/networking to troubleshoot problems. The quality of the Project Implementations is held to the highest of standards as CenTrak’s infrastructure is running processes in top healthcare institutions that require a high degree of quality 24/7. Lastly, the candidate will be managing a group of Implementation Engineers and scheduling their assignments along with following up on daily activities. The position is multi-disciplinary in nature and travel (~30%) to customers’ premises is often required. This role will report directly to the Director, Field Service Engineering.

     

    • Managing the Implementation Engineers while scheduling their day-to-day activities
    • Managing the assignments through SalesForce and reporting weekly
    • Auditing installation quality both onsite and remotely
    • Provide On-Site Installation, Validation and Testing of both RTLS and Environmental Monitoring Systems
    • Provide multi-level support and troubleshooting to CenTrak customers
    • Communicate customer needs to software and hardware designers
    • Mentor Implementation team members on a specific subject matter
    • Ability to work under pressure and independently with a significant attention to detail
    • Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques
    • Documentation for all installation actions by completing forms & reports

     

    Qualifications

    • Associate’s Degree (or BA) in Engineering/Telecommunications/Networking/Electronics and/or 5-7 years of work experience RTLS Networking Systems
    • Networking and/or Engineering experience within Healthcare Industry preferred
    • Experience in managing a group of individuals who support customers onsite throughout the US
    • Experience in forecasting projects 3-6 months in advance
    • Excellent interpersonal communication skills in support of our customers – no compromises!
    • Experience in working with wireless (RF), networking systems (not required, but is a PLUS)
    • Working knowledge of Ethernet and Internet protocols
    • System-level and hardware debugging skills
    • Understand our business, marketing materials and business jargon, the unique point of difference and our products / services.
    • Willing to work off hours to ensure successful completion within customer’s timeline
    • Able to interpret and disseminate information
    • Demonstrate leadership and set high expectations for the team

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