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  • Implementation Engineer Manager

    Job Locations US-PA-Newtown
    Posted Date 4 weeks ago(3/28/2018 10:30 AM)
    ID
    2018-5291
    # of Openings
    1
    Category
    Engineering
  • Overview

    Launched in 2007, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services™. These systems offer a unique combination of technology-linking RFID tags and sensors with displays which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently locates millions of patients, staff, visitors and assets in healthcare facilities all over the world. CenTrak systems enable critical solutions including Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient, staff and New Baby protection, Temperature Monitoring, and Hand-Hygiene Compliance/Infection Control. The company is best known for its Second-Generation Infrared (Gen2IR™) technology which delivers Clinical Grade Locating, a requirement for workflow and other key healthcare automation opportunities.

     


    Responsibilities

    The position is multidisciplinary in nature and travel (~50%) to customers’ premises is often required.  As a member of the installation team, you will provide software and hardware support to our customers via email, telephone and onsite visits. Excellent understanding of hardware functionality is a must. The candidate must also demonstrate strong experience in troubleshooting hardware and software problems and ensure that customer requests are followed up on in a timely and in a professional manner. Lastly, the candidate will be managing a group of Implementation Engineers and scheduling their assignments along with following up on daily activities. The position reports to the Director of Field Service Engineering.

     

    • Managing the Implementation Engineers while scheduling their day to day activities
    • Managing the assignments through SalesForce and reporting weekly to Director of Field Service Engineering

     

    • Auditing installation quality
    • Provide On-Site Installation, Validation and Testing of RTLS Systems.
    • Provide Onsite Installation, Validation, and Testing of Environmental Monitoring Systems.
    • Provide Multi-Level Support and Troubleshooting for Partner Channel.
    • Communicate customer needs to software and hardware designers.
    • Mentor Implementation team members on a specific subject matter.
    • Ability to work under pressure and independently with a significant attention to detail.
    • Ability to work on RTLS designs to ensure the installations are consistent to where the hardware is shown on maps.
    • Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques.
    • Documentation for all installation actions by completing forms & reports.

    Qualifications

    Education:

    • Associate’s Degree in Engineering/Telecommunications/Networking/Electronics and/or 10-15 years of work experience RTLS Networking Systems.
    • Bachelor’s Degree in Engineering/Telecommunications/Networking/Electronics and/or 7-10 years of work experience RTLS Networking Systems.
    • Preferred: Networking and/or Engineering experience within Healthcare Industry but it’s not required.

    Requirements:

    • Superb support of our customers – no compromises
    • Experience in managing a group of individuals who travel to various sites
    • Experience in forecasting projects 3-6 months in advance to review for potential growth within the department.
    • Superb interpersonal communication skills
    • Experience in working with wireless (RF), networking systems (not required but is a PLUS)
    • Working knowledge of Ethernet and Internet protocols
    • System level debugging skills
    • Hardware debugging skills
    • Understand our business, marketing materials and business jargon, the unique point of difference and our products / services.
    • Willing to work off hours to ensure successful completion within customer’s timeline.
    • Able to interpret and disseminate information
    • Able to prepare basic reports and use of the appropriate mode of communication.
    • Computer literate.
    • Comfortable with technology and the use of standard office programs and networks.  
    • Customer / Client service orientation. Driven to meet or exceed consumer expectations apart from being flexible on working outside normal business hours.

     Foundational Skills:

    • Listening
    • Creative thinker
    • Decision making acumen
    • Problem solver
    • Takes responsibility and is accountable for performing a task at a high level
    • Demonstrates personal integrity & honesty
    • Demonstrates leadership and set high expectations for the team

     

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