ORS Partners

Office Manager

US-PA-Newtown
1 month ago
ID
2017-4696
# of Openings
1
Category
Administrative/Clerical

Overview

About Us:

Established in 2003, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services™. These systems offer a unique combination of technology-linking RFID tags and sensors with displays and monitors which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently tracks millions of tags and over 250,000 nurses/doctors in real-time. System solutions include areas such as Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient Safety, Environmental & Temperature Monitoring, Staff Security and Protection, Hand-Hygiene Compliance, New Baby Infant Protection, Medical Scope Management and Infection Control. The company’s Second-Generation Infrared (Gen2IR™) technology delivers certainty-based location data, a requirement for workflow and other key healthcare management applications.

 

With a culture fueled by innovation, CenTrak has been recognized in Deloitte’s Tech Fast 500 for three consecutive years as one of the fastest growing tech companies in North America, leading the industry with the most enterprise-wide installations (over 900+ healthcare installations worldwide). CenTrak’s technology can be found in over 30 of Becker’s Top 100 Greatest Hospitals in America. CenTrak is now in the midst of redefining how technology automates patient, staff and equipment operations and enhances the patient experience in hospitals and outpatient clinics. It is a key tool in the hospital of the future automation toolbox that will change how healthcare will be delivered in the coming decades.

 

Mission:

We are seeking an Office Manager to support our energetic team by overseeing the administrative operations of our Corporate Headquarters in Newtown, PA. Responsibilities include handling high-level, technology-related customer inquiries (80% email; 20% phone), coordination and scheduling of meetings, greeting international visitors from Europe or Asia, prioritizing incoming communication, assisting in the preparation of weekly operational meetings and working on updating the Customer Relationship Management software system (CRM). The successful candidate will have excellent oral and written communication skills and a systematic approach to organizing workload.

 

Responsibilities

Responsibilities:

  • Serve as the key point of contact to other departments as well as external partners, customers and vendors who interact with the project team.
  • Field inbound calls and help to connect callers with the appropriate resource.
  • Make outbound calls to other departments, partners and customers as requested.
  • Assist with calendar management and scheduling for internal and external meetings.
  • Manage the ordering and logistics for daily employee lunches/weekly menu.
  • Organize internal/external customer weekly office and training meetings ensuring all logistics and needs are met including assemblage of agendas, minutes and required materials.
  • Anticipate problems, prioritize and solve issues to keep up with the daily workload in a professional manner; working with judgment and discretion on behalf of the team.
  • Provide support to the CenTrak Account Managers located throughout the country in different time zones.
  • Assist with shipping and receiving of materials to customer sites.
  • Maintain office services, security and support including service contracts (HVAC, fire extinguishers, security/access, etc.)
  • Order/maintain kitchen supplies and office supplies including: coffee, tea, general groceries, PC, network, phone troubleshooting and maintenance in the HQ and the warehouse.
  • Other duties as requested.

Qualifications

Qualifications:

  • Associate’s Degree required, Bachelor’s Degree preferred.
  • 1-3 years of experience in an administrative support role.
  • Excellent written and verbal communication skills.
  • Superb support of our customers – no compromises!
  • Strong knowledge of computer and technology skills, including proficiency with the Microsoft suite.
  • Knowledge of UPS/FEDEX online software preferred.
  • Must demonstrate the ability to be agile and pivot as needed.
  • Must be customer centric and have previous experience in a customer service role.
  • Ability to self-start and work independently.
  • Ability to effectively balance multiple moving parts.
  • Ability to interpret and disseminate information.      

 

 

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