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Product Support Associate

Product Support Associate

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This is an exciting time for our company! CenTrak’s universal infrastructure provides a single, open platform to enable all of healthcare’s use cases, making us the smarter healthcare technology investment.  As an industry-leading provider of Clinical-Grade Visibility™ solutions, we deliver a platform which is unmatched in accuracy, speed, performance and power-efficiency. Our solutions are precise, versatile, and cost-effective. They enable healthcare applications such as: security & protection, environmental and temperature monitoring, asset tracking/management, patient/staff locating, hand hygiene compliance monitoring and business process automation, among others. Our proprietary technology delivers certainty-based location data, a requirement for workflow and other key healthcare management applications.


Our culture is fueled by innovation. We balance the ever-growing demands of healthcare with an even faster growing product portfolio. CenTrak has been recognized in Deloitte’s Tech Fast 500 for three consecutive years as one of the fastest growing tech companies and the top Real Time Location Systems (RTLS) provider in North America, leading the industry with the most enterprise-wise installations. Out of our 700 healthcare installations, CenTrak technology can be found in 30 of Becker’s Top 100 Greatest Hospitals in America.



We are seeking an individual to join our Fulfillment Services Team as a Product Support Associate. This person will be responsible for upgrading, calibrating, certifying CenTrak's hardware. The candidate will work to ensure that all upgrades meet the Fulfillment Services Team's satisfaction. The ideal candidate will be meticulous, diligent and regimented, and demonstrate the ability to deliver consistent and thorough work.  The Product Support Associate will report to the Supervisor of Fulfillment Services in our Newtown, PA location.


Position Responsibilities:

  • Calibrate and Certify of Environmental Monitoring products. 
  • Upgrading and updating firmware of CenTrak products.
  • Assisting with preparing
  • Ensure product shipments adhere to quality assurance guidelines.
  • Responsible for monitoring and reporting quality or functionality issues to the fulfillment and engineering team.
  • Follow SOPs and produce thorough and consistent documentation 
  • Analyze data and report results.
  • Perform all other related duties as assigned by the Manager of Fulfillment Services.
  • General shipping and receiving tasks 


  • Associate's Degree in electronics. 
  • Experience with electronic FW upgrade or calibration and certification of electronic devices.
  • Ability to work with a variety of hardware and software 
  • Strong organization skills and the ability to handle multiple tasks at once 
  • Demonstrate basic knowledge of computers and the Microsoft Office suite.
  • Physical ability to life, shift, and carry up to 40 pounds as required.
  • Physical ability to stand and walk throughout the work day.
  • Ability to analyze and logically troubleshoot defective product.
  • Must be highly detail oriented.
  • Ability to work independently once trained.
  • Superior organizational skills.
  • Ability to understand the technical details of the product.
  • RF knowledge is preferred
  • Experience with RFID products is preferred

Additional Information:

  • Must be available to work Monday-Friday from 8:30 am- 5:30 pm, with overtime as necessary.  
  • All offers will be contingent on successful completion of a drug screen and background check

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