ORS Partners

Account Manager - Southeast

US-GA-Atlanta
3 months ago
ID
2017-4408
# of Openings
1
Category
Account Management

Overview

Established in 2003, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services™. These systems offer a unique combination of technology-linking RFID tags and sensors with displays and monitors which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently tracks millions of tags and over 250,000 nurses/doctors in real-time. System solutions include areas such as Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient Safety, Environmental & Temperature Monitoring, Staff Security and Protection, Hand-Hygiene Compliance, New Baby Infant Protection, Medical Scope Management and Infection Control. The company’s Second-Generation Infrared (Gen2IR™) technology delivers certainty-based location data, a requirement for workflow and other key healthcare management applications.

 

With a culture fueled by innovation, CenTrak has been recognized in Deloitte’s Tech Fast 500 for three consecutive years as one of the fastest growing tech companies in North America, leading the industry with the most enterprise-wide installations (over 900+ healthcare installations worldwide). CenTrak’s technology can be found in over 30 of Becker’s Top 100 Greatest Hospitals in America. CenTrak is now in the midst of redefining how technology automates patient, staff and equipment operations and enhances the patient experience in hospitals and outpatient clinics. It is a key tool in the hospital of the future automation toolbox that will change how healthcare will be delivered in the coming decades.

Responsibilities

As an Account Manager, you will support client services and sales aspects of a defined list of CenTrak’s partnerships. Your role will balance post sales customer activities, program implementation, sales and sales support. This is a highly visible partner/ customer facing position for a detail oriented person who thrives in a fast paced environment. You must be a focused individual able to work responsibly for us. This is a hands-on position that requires you to be very proactive and energetic so it is important for you to develop and maintain positive client relationships. You will provide engagement services to implement client programs that jointly align to client strategy. Assume a leadership role in managing client relationship: initiation, planning, and execution. The account manager is the post-sale primary client contact and is responsible for providing solutions that proactively exceed client expectations. In addition, you will interface with other internal teams and ensures that all program objectives are met, including pre-defined outcomes. The account manager is acting as the liaison between CenTrak and its channel partners and will be responsible for the following key areas:

 

  • Coordinate with Regional Directors, Client Services.
  • Provide client program implementations, sales support, and sales activities to existing partners/customers. Maintain regular contact with partners.
  • Develop and execute program to generate sales leads within the existing customer/partner base.
  • Communicate with partners on new products and service offerings. Assist with procedures to streamline partner management.
  • Continually learning about new products and improving selling skills. Demonstrate industry knowledge.
  • Keeping abreast of competition, competitive issues and products.
  • Assist with preparing written presentations, reports, and price quotations.
  • Must be self-disciplined and able to be productive with partner/ customer management.
  • Must be proactive as well as recognize a sense of urgency.
  • Excellent communication writing and organizational skills required.

Qualifications

Experience and Education:

  • Bachelor’s Degree in Business, Marketing, Commerce and Engineering.
  • Must have 3+ years’ experience in healthcare. Preferably with RTLS or Hospital IT systems.
  • Able to do 25-30% overnight travel.

 Core Competencies & Foundational Skills:

  • Strong people skills. Able to empathize with others and get them to open up.
  • Able to ask questions and get to the people and information desired.
  • Comfortable with technology and the use of standard office programs and networks.
  • Customer / Client service orientation.
  • Driven to meet or exceed customer expectations.
  • Listening, creative thinker, decision making acumen, problem solver, takes responsibility, demonstrates personal integrity & honesty.

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