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Account Manager - Southeast

Account Manager - Southeast

ID 
2017-4408
# of Openings 
1
Job Locations 
US-GA-Atlanta
Posted Date 
9/5/2017
Category 
Account Management

More information about this job

Overview

This is an exciting time for our company! We are a 13-year young High-Tech Newtown PA based company that develops and sells Real Time Location Systems (RTLS) to the healthcare market. We track equipment and people in real-time. Our systems are operating today in over 300 hospitals world-wide including some world class, hospitals such as Texas Health Resources, Cedars Sinai and Wake Forest Baptist Medical Center. CenTrak is a world leader in this space with customers and partners in the United States, Europe and Asia including GE Healthcare and 100+ other partners. We are a young, fast growing company with an energetic, fun and casual work environment. Currently, we are seeking a very bright individual that is upbeat, professional, motivated, friendly and dedicated to the opportunity ahead. CenTrak rewards personal excellence in the pursuit of our common goals and is extraordinarily respectful of the individual and of the creative, intellectual and cultural diversity of our team. Our culture has allowed us to attract and retain talented individuals who are driven by a vision of the way we will transform the practice of healthcare.

Responsibilities

As an Account Manager, you will support client services and sales aspects of a defined list of CenTrak’s partnerships. Your role will balance post sales customer activities, program implementation, sales and sales support. This is a highly visible partner/ customer facing position for a detail oriented person who thrives in a fast paced environment. You must be a focused individual able to work responsibly for us. This is a hands-on position that requires you to be very proactive and energetic so it is important for you to develop and maintain positive client relationships. You will provide engagement services to implement client programs that jointly align to client strategy. Assume a leadership role in managing client relationship: initiation, planning, and execution. The account manager is the post-sale primary client contact and is responsible for providing solutions that proactively exceed client expectations. In addition, you will interface with other internal teams and ensures that all program objectives are met, including pre-defined outcomes. The account manager is acting as the liaison between CenTrak and its channel partners and will be responsible for the following key areas:

 

  • Coordinate with Regional Directors, Client Services.
  • Provide client program implementations, sales support, and sales activities to existing partners/customers. Maintain regular contact with partners.
  • Develop and execute program to generate sales leads within the existing customer/partner base.
  • Communicate with partners on new products and service offerings. Assist with procedures to streamline partner management.
  • Continually learning about new products and improving selling skills. Demonstrate industry knowledge.
  • Keeping abreast of competition, competitive issues and products.
  • Assist with preparing written presentations, reports, and price quotations.
  • Must be self-disciplined and able to be productive with partner/ customer management.
  • Must be proactive as well as recognize a sense of urgency.
  • Excellent communication writing and organizational skills required.

Qualifications

Experience and Education:

  • Bachelor’s Degree in Business, Marketing, Commerce and Engineering.
  • Must have 3+ years’ experience in healthcare. Preferably with RTLS or Hospital IT systems.
  • Able to do 25-30% overnight travel.

 Core Competencies & Foundational Skills:

  • Strong people skills. Able to empathize with others and get them to open up.
  • Able to ask questions and get to the people and information desired.
  • Comfortable with technology and the use of standard office programs and networks.
  • Customer / Client service orientation.
  • Driven to meet or exceed customer expectations.
  • Listening, creative thinker, decision making acumen, problem solver, takes responsibility, demonstrates personal integrity & honesty.

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