Launched in 2007, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services™. These systems offer a unique combination of technology-linking RFID tags and sensors with displays which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently locates millions of patients, staff, visitors and assets in healthcare facilities all over the world. CenTrak systems enable critical solutions including Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient, staff and New Baby protection, Temperature Monitoring, and Hand-Hygiene Compliance/Infection Control. The company is best known for its Second-Generation Infrared (Gen2IR™) technology which delivers Clinical Grade Locating, a requirement for workflow and other key healthcare automation opportunities.
The position is multidisciplinary in nature and travel to customers’ premises is often required (50%-75%). The position reports to the Director of Field Service Engineering. As a member of the team, you will participate in Direct Software and Hardware support to our customers via email, telephone, onsite visits. Excellent understanding of hardware functionality is a must. The candidate must also have good experience in trouble shooting hardware and software problems. The candidate will also be responsible for ensuring that customer's requests and status are followed up on time and in a professional way.
Provide On-Site Validation and Testing of RTLS Systems.
Provide Multi-Level Support and Troubleshooting for Partner Channel.
Provide Technical Training for Partner Channel.
Superb interpersonal communication skills
Working knowledge of Ethernet and Internet protocols
System level debugging skills
Hardware debugging skills
Ability to teach and train channel partners and staff on products
Understand our business, marketing materials and business jargon, the unique point of difference and our products / services.
Project management; clearly articulating project scope and objectives, meeting deadlines, time management, contingency planning, approval channels and procedures, budgeting, organization and vendor capabilities, and tracking / monitoring procedures.
Able to interpret and disseminate information
Able to prepare basic reports and use of the appropriate mode of communication.
Comfortable with technology and the use of standard office programs and networks.