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Field Application Engineer (FAE)

Field Application Engineer (FAE)

ID 
2015-2174
# of Openings 
10
Job Locations 
US-PA-Newtown
Posted Date 
8/31/2017
Category 
Engineering

More information about this job

Overview

OVERVIEW:

This is an exciting time for CenTrak, as we continue to grow at an exponential pace. CenTrak is the perfect fit for the highly-motivated, team-oriented, and entrepreneurial-minded individual.

 

Cen Trak’s mission is to bring high quality, reliable, and affordable real-time location technology to healthcare. We are leaders in our field and work hard to create devices and infrastructure to capture the most accurate location and condition data of critical assets, staff members and patients.  We harness healthcare leaders with big data and the peace of mind to make well-informed, “smarter” decisions for their patients, staff, and bottom line. 

 

Our culture is fueled by innovation. We balance the ever-growing demands of healthcare with an even faster growing product portfolio. CenTrak has been recognized in Deloitte’s Tech Fast 500 for three consecutive years as one of the fastest growing tech companies and the top Real Time Location Systems (RTLS) provider in North America, leading the industry with the most enterprise-wise installations. Out of our 700+ worldwide healthcare installations, CenTrak’s technology can be found in over 30 of Becker’s Top 100 Greatest Hospitals in America.

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Responsibilities

 

MISSION: 

The position is multidisciplinary in nature and travel to customers’ premises is often required (50%-75%). The position reports to the Director of Field Service Engineering. As a member of the team, you will participate in Direct Software and Hardware support to our customers via email, telephone, onsite visits. Excellent understanding of hardware functionality is a must. The candidate must also have good experience in trouble shooting hardware and software problems. Ensure that customer's requests and status are followed up on time and in a professional way.

 

Responsibilities:

  • Plan and Develop Design Layouts for RTLS & EM Installations.
  • Provide On-Site Validation and Testing of RTLS Systems.
  • Provide Multi-Level Support and Troubleshooting for Partner Channel.
  • Provide Technical Training for Partner Channel.

Qualifications

Qualifications:

  • Superb support of our customers – no compromises!
  • Superb interpersonal communication skills
  • Working knowledge of Ethernet and Internet protocols
  • System level debugging skills
  • Hardware debugging skills
  • Ability to teach and  train channel partners and staff on products
  • Understand our business, marketing materials and business jargon, the unique point of difference and our products / services.
  • Project management; clearly articulating project scope and objectives, meeting deadlines, time management, contingency planning, approval channels and procedures, budgeting, organization and vendor capabilities, and tracking / monitoring procedures.
  • Able to interpret and disseminate information
  • Able to prepare basic reports and use of the appropriate mode of communication.
  • Computer literate.
  • Comfortable with technology and the use of standard office programs and networks.
  • Customer / Client service orientation. Driven to meet or exceed consumer expectations with the exception of being flexible on working outside normal business hours.

Experience and Education:

  • Bachelor’s Degree in Electrical or Computer Engineering or Bachelor’s Degree in Networking and/or Telecommunications
  • 1-3 years of experience with Field Application Engineering working with wireless (RF), networking systems

Preferred: Work Experience within Healthcare Industry but it’s not required.

 

Foundational Skills:

  • Listening
  • Creative thinker
  • Decision making acumen
  • Problem solver
  • Takes responsibility and is accountable for performing a task at a high level
  • Demonstrates personal integrity & honesty

 

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