ORS Partners

Implementation Engineer

US-PA-Newtown
4 weeks ago(12/22/2017 8:48 AM)
ID
2015-1691
# of Openings
4
Category
Engineering

Overview

Launched in 2007, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services™. These systems offer a unique combination of technology-linking RFID tags and sensors with displays which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently locates millions of patients, staff, visitors and assets in healthcare facilities all over the world. CenTrak systems enable critical solutions including Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient, staff and New Baby protection, Temperature Monitoring, and Hand-Hygiene Compliance/Infection Control. The company is best known for its Second-Generation Infrared (Gen2IR™) technology which delivers Clinical Grade Locating, a requirement for workflow and other key healthcare automation opportunities.

 


Responsibilities

The position is multidisciplinary in nature and travel (~75%) to customers’ premises is often required. As a member of the installation team, you will provide software and hardware support to our customers via email, telephone and onsite visits. The position reports to the Director of Field Service Engineering. Excellent understanding of hardware functionality is a must. The candidate must also ensure that customer requests are followed up on in a timely and in a professional manner.

  • Provide On-Site Installation, Validation and Testing of RTLS Systems.
  • Provide Onsite Installation, Validation, and Testing of Environmental Monitoring Systems.
  • Provide Multi-Level Support and Troubleshooting for Partner Channel.
  • Communicate customer needs to software and hardware designers.
  • Ability to work under pressure and independently with a significant attention to detail.
  • Ability to work on RTLS designs to ensure the installations are consistent to where the hardware is shown on maps.
  • Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques.
  • Documentation service an installation actions by completing forms & reports

Qualifications

  • Associate’s Degree in Engineering/Telecommunications/Networking/Electronics and/or 3-5 years of work experience RTLS Networking Systems. 

  • Bachelor’s Degree in Engineering/Telecommunications/Networking/Electronics and/or 2-3 years of work experience RTLS Networking Systems.

  • Preferred: Networking and/or Engineering experience within Healthcare Industry preferred, but not required

  • Experience in working with wireless (RF), networking systems (not required but is a PLUS)
  • Working knowledge of Ethernet and Internet protocols

  • System level & Hardware debugging skills

  • Superb support of our customers – no compromises!

  • Superb interpersonal communication skills

  • Understand our business, marketing materials and business jargon, the unique point of difference and our products / services.

  • Foundational Skills: Listening, Creative thinker, Decision making acumen, Problem solver, Takes responsibility and is accountable for performing a task at a high level, Demonstrates personal integrity & honesty

  • Core Competencies:

    • Able to interpret and disseminate information
    • Able to prepare basic reports and use of the appropriate mode of communication.
    • Computer literate.
    • Comfortable with technology and the use of standard office programs and networks.
    • Customer / Client service orientation. Driven to meet or exceed consumer expectations with the exception of being flexible on working outside normal business hours.

                   

     

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