Launched in 2007, CenTrak is a leader in Real-Time Location Systems (RTLS) for the healthcare market. CenTrak improves healthcare operational workflow and the quality of patient care via the industry's most robust and scalable Enterprise Location Services™. These systems offer a unique combination of technology-linking RFID tags and sensors with displays which permit users to track, locate and observe movement of equipment and people in real-time. CenTrak currently locates millions of patients, staff, visitors and assets in healthcare facilities all over the world. CenTrak systems enable critical solutions including Asset Tracking & Management, Nurse Call Automation, Clinical Operations and Workflow, Patient, staff and New Baby protection, Temperature Monitoring, and Hand-Hygiene Compliance/Infection Control. The company is best known for its Second-Generation Infrared (Gen2IR™) technology which delivers Clinical Grade Locating, a requirement for workflow and other key healthcare automation opportunities.
The position is multidisciplinary in nature and travel (~75%) to customers’ premises is often required. As a member of the installation team, you will provide software and hardware support to our customers via email, telephone and onsite visits. The position reports to the Director of Field Service Engineering. Excellent understanding of hardware functionality is a must. The candidate must also ensure that customer requests are followed up on in a timely and in a professional manner.
Associate’s Degree in Engineering/Telecommunications/Networking/Electronics and/or 3-5 years of work experience RTLS Networking Systems.
Bachelor’s Degree in Engineering/Telecommunications/Networking/Electronics and/or 2-3 years of work experience RTLS Networking Systems.
Preferred: Networking and/or Engineering experience within Healthcare Industry preferred, but not required
Working knowledge of Ethernet and Internet protocols
System level & Hardware debugging skills
Superb support of our customers – no compromises!
Superb interpersonal communication skills
Understand our business, marketing materials and business jargon, the unique point of difference and our products / services.
Foundational Skills: Listening, Creative thinker, Decision making acumen, Problem solver, Takes responsibility and is accountable for performing a task at a high level, Demonstrates personal integrity & honesty