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Implementation Engineer

Implementation Engineer

ID 
2015-1691
# of Openings 
4
Job Locations 
US-PA-Newtown
Posted Date 
9/26/2017
Category 
Engineering

More information about this job

Overview

This is an exciting time for CenTrak, as we continue to grow at an exponential pace. CenTrak is the perfect fit for the highly-motivated, team-oriented, and entrepreneurial-minded individual.

 

Cen Trak’s mission is to bring high quality, reliable, and affordable real-time location technology to healthcare. We are leaders in our field and work hard to create devices and infrastructure to capture the most accurate location and condition data of critical assets, staff members and patients.  We harness healthcare leaders with big data and the peace of mind to make well-informed, “smarter” decisions for their patients, staff, and bottom line. 

 

Our culture is fueled by innovation. We balance the ever-growing demands of healthcare with an even faster growing product portfolio. CenTrak has been recognized in Deloitte’s Tech Fast 500 for three consecutive years as one of the fastest growing tech companies and the top Real Time Location Systems (RTLS) provider in North America, leading the industry with the most enterprise-wise installations. Out of our 700+ worldwide healthcare installations, CenTrak’s technology can be found in over 30 of Becker’s Top 100 Greatest Hospitals in America.

 


Responsibilities

MISSION:
The position is multidisciplinary in nature and travel (~75%) to customers’ premises is often required.  As a member of the installation team, you will provide software and hardware support to our customers via email, telephone and onsite visits. The position reports to the Director of Field Service Engineering. Excellent understanding of hardware functionality is a must. The candidate must also demonstrate strong experience in troubleshooting hardware and software problems and ensure that customer requests are followed up on in a timely and in a professional manner.
 

RESPONSIBILITIES:

  • Provide On-Site Installation, Validation and Testing of RTLS Systems.
  • Provide Onsite Installation, Validation, and Testing of Environmental Monitoring Systems.
  • Provide Multi-Level Support and Troubleshooting for Partner Channel.
  • Communicate customer needs to software and hardware designers.
  • Ability to work under pressure and independently with a significant attention to detail.
  • Ability to work on RTLS designs to ensure the installations are consistent to where the hardware is shown on maps.
  • Maintains rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques.
  • Documentation service an installation actions by completing forms & reports

Qualifications

  • REQUIREMENTS:

    • Superb support of our customers – no compromises!
    • Superb interpersonal communication skills
    • Experience in working with wireless (RF), networking systems (not required but is a PLUS)
    • Working knowledge of Ethernet and Internet protocols
    • System level debugging skills
    • Hardware debugging skills
    • Understand our business, marketing materials and business jargon, the unique point of difference and our products / services.

     

     

    POSITION SPECIFICATIONS:

     

    Experience and Education:

    Associate’s Degree in Engineering/Telecommunications/Networking/Electronics and/or 3-5 years of work experience RTLS Networking Systems. 

     

    Bachelor’s Degree in Engineering/Telecommunications/Networking/Electronics and/or 2-3 years of work experience RTLS Networking Systems.   

     

    Preferred: Networking and/or Engineering experience within Healthcare Industry but it’s not required.

     

    Foundational Skills:

    • Listening
    • Creative thinker
    • Decision making acumen
    • Problem solver
    • Takes responsibility and is accountable for performing a task at a high level
    • Demonstrates personal integrity & honesty

     

    Core Competencies:

    • Able to interpret and disseminate information
    • Able to prepare basic reports and use of the appropriate mode of communication.
    • Computer literate.
    • Comfortable with technology and the use of standard office programs and networks.
    • Customer / Client service orientation. Driven to meet or exceed consumer expectations with the exception of being flexible on working outside normal business hours.

                   

     

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